Terms and Conditions For Events

1.0 General

1.1 For the avoidance of doubt, `Events’ refers to all courses and events run by Chapel & York including online courses.
1.2 We reserve the right to change or alter event dates, programmes, speakers, trainers, venues and locations where necessary without liability. Significant changes will be communicated to delegates by email and app where applicable, and if any change results in a delegate being unable to attend, we will refund 100% of the fee. We will not be liable for any other costs incurred by delegates as a result of any changes.
1.3 We will not offer refunds due to circumstances outside of our control such as adverse weather conditions, transportation issues, major incidents, industrial action or ‘Acts of God’. We will also not be liable for any other costs incurred such as hotel or travel costs.
1.4 A course or event may be cancelled by Chapel & York up to 2 weeks prior to its start date.
1.5 You may not at any time copy, share, amend or disseminate any materials provided.
1.6 All materials provided remain the intellectual property of Chapel & York and its partners who assert their right to worldwide copyright and all related rights unless specifically agreed otherwise in writing.

2.0 Booking fees and payment terms

2.1 Chapel & York reserve the right to refuse entry to delegates if full payment has not been received prior to the event/course unless reasonable proof of the payment being processed is provided. The final decision is at the discretion of Chapel & York and is final. In any event, full payment of the invoice will still be required.

3.0 Booking substitutions

3.1 A place on any course or event can be transferred to a substitute delegate at no extra cost as long as this is confirmed in writing to Chapel & York prior to the start date. Substitutions for courses must be notified at least 24 hours before the course start date.

4.0 Booking cancellations

4.1 All requests for cancellation must be made in writing by email to Chapel & York. Refunds will be made in accordance with the table below.

< 14 days before event/course start	15—30 days before event/course start	> 30 days before event/course start
Amount refunded	No refund	50%	85%
Amount of payment due	100%	50%	15%

5.0 Liability

5.1 Any special access requirements must be communicated to the Chapel & York team. Chapel & York will not accept liability for inability to attend a course if notification of access requirements has not been received.
5.2 Any special dietary requirements must be communicated to the Chartered Institute at the point of booking and no later than 1 week prior to a course or event taking place. We use external caterers and do not accept liability for any failure to meet special dietary requirements.
5.3 We do not accept any liability for your personal belongings or valuables at our events and courses.